Terms of Service

1. Agreement to Terms

Welcome to Spavium. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms.

2. Description of Services

Spavium provides professional beauty and wellness services, including but not limited to:

• Nail Care Services: Manicure, pedicure, gel polish application and removal
• Skincare Services: Professional facial treatments and skin cleansing
• Wellness Spa Treatments: Therapeutic spa services for relaxation, stress relief, and general wellness
• Beauty Enhancements: Various beauty and grooming services

All services are provided by licensed and certified professionals in accordance with applicable health and safety regulations.

3. Eligibility

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you meet this age requirement.

Minors under 18 may use our services only with the involvement and consent of a parent or legal guardian.

4. Account Registration

To book appointments and use certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

5. Booking and Appointments

5.1 Appointment Scheduling

Appointments can be made through our website, phone, or WhatsApp. All appointments are subject to availability and confirmation.

5.2 Cancellation Policy

• Cancellations must be made at least 24 hours before the scheduled appointment
• Cancellations made less than 24 hours in advance may incur a cancellation fee of up to 50% of the service cost
• No-shows will be charged the full service amount
• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances

5.3 Late Arrivals

Please arrive on time for your appointment. Late arrivals may result in shortened service time or rescheduling, at our discretion. Full charges will apply.

6. Payment Terms

6.1 Pricing

All prices are listed in Turkish Lira (₺) and are subject to change without notice. Promotional offers are valid for a limited time and subject to availability.

6.2 Payment Methods

We accept payment via credit card, debit card, and other secure payment methods. Payment is required at the time of service or as specified for advance bookings. All transactions are processed securely through our trusted payment processor.

6.3 Payment Security

All payments are processed securely through industry-standard encryption and security protocols. We do not store your complete payment card information on our servers.

7. Refund Policy

We strive for 100% customer satisfaction. Our refund policy is as follows:

• Service Dissatisfaction: If you are not satisfied with a service, please inform us immediately. We will make reasonable efforts to address your concerns
• Refund Requests: Refund requests must be made within 7 days of service and will be evaluated on a case-by-case basis
• Prepaid Services: Prepaid services are refundable within 14 days of purchase if unused
• Gift Cards: Gift cards are non-refundable
• Promotional Offers: Special promotional services may have different refund terms as specified at the time of purchase

8. Health and Safety

8.1 Health Disclosure

You must disclose any medical conditions, allergies, skin sensitivities, or health concerns that may affect the services provided. Failure to disclose relevant information may result in adverse effects, for which we cannot be held responsible.

8.2 Service Suitability

Certain services may not be suitable for individuals with specific health conditions. We reserve the right to refuse or modify services if we believe they may pose a health risk.

8.3 Spa & Wellness Services

Our spa and wellness treatments are provided for relaxation, stress relief, and general well-being purposes. They are not intended as a substitute for medical diagnosis or treatment. If you have a medical condition, please consult your healthcare provider before receiving our services.

8.4 Hygiene Standards

We maintain strict hygiene and sterilization standards. All equipment is sanitized according to industry best practices and regulatory requirements.

9. Client Conduct

You agree to:

• Treat our staff with respect and courtesy
• Follow all facility rules and staff instructions
• Not engage in any inappropriate or disruptive behavior
• Not use our services for any illegal purposes

We reserve the right to refuse service or terminate your appointment if you engage in inappropriate conduct, with no refund provided.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Spavium or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Spavium and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services.

Our total liability for any claim arising from or related to our services shall not exceed the amount you paid for the specific service giving rise to the claim.

12. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee specific results from our services, as outcomes may vary based on individual factors.

13. Indemnification

You agree to indemnify and hold harmless Spavium and its affiliates from any claims, losses, damages, liabilities, and expenses arising from your use of our services, your violation of these Terms, or your violation of any rights of another party.

14. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

15. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, terms, or privacy practices of third-party services.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

17. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through good faith negotiation. If a dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in accordance with the rules of the applicable arbitration authority.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Spavium regarding the use of our services and supersede all prior agreements and understandings.

20. Contact Information

If you have any questions about these Terms of Service, please contact us: