Privacy Policy

1. Introduction

Welcome to Spavium ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at info@spavium.com.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Book an appointment
• Register for an account
• Make a purchase
• Contact us for support
• Subscribe to our newsletter

This information may include:

• Name and contact information (email address, phone number, postal address)
• Date of birth
• Payment information (processed securely through our payment processor)
• Health information relevant to treatments (allergies, skin conditions, etc.)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our spa and wellness services
• Appointment Management: To schedule and manage your bookings
• Payment Processing: To process payments securely through our trusted payment processor
• Communication: To send you appointment reminders, service updates, and promotional offers
• Customer Support: To respond to your inquiries and provide customer service
• Safety and Security: To maintain the security of our services and prevent fraud
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Business Operations: To analyze usage trends and improve our services

4. Payment Processing

We use a trusted third-party payment processor to handle all payment transactions. When you make a payment, your payment information is transmitted directly to our payment processor and is not stored on our servers. Your payment data is processed in accordance with PCI-DSS standards.

We only receive limited information necessary to complete your transaction and provide our services, such as transaction confirmation and status.

5. Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processing, appointment scheduling software)
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• With Your Consent: When you have given us explicit consent to share your information

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing your personal information
• Data Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us at info@spavium.com. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our website. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: